Every word, captured and searchable
Call recordings are automatically transcribed using state-of-the-art speech recognition. Search across thousands of calls to find exactly what you need.
- Automatic call recording from your PBX
- High-accuracy speech-to-text transcription
- Full-text search across all call transcripts
- PCI-compliant: payment card numbers automatically redacted from audio and text
Understand the why behind every call
AI analyzes every transcription for sentiment, intent, and outcomes. Get automatic summaries, call type classification, and coaching notes without lifting a finger.
- Sentiment analysis (positive, neutral, negative)
- Automatic call type classification (sales, support, returns, warranty, etc.)
- AI-generated call summaries and product mentions
- Coaching notes and improvement suggestions for staff
Catch suspicious orders before they ship
Every call is scored for fraud risk based on behavioural indicators. Phone-in orders requesting express shipping, premium-only items, or unusual payment patterns are flagged automatically so your team can verify before fulfillment.
- Automatic fraud risk scoring (0-100%) on every call
- Specific indicator flags: express shipping, phone payments, premium brands
- Visual fraud alerts on call detail pages
- Legitimate caller signals reduce false positives
Know who's calling before you answer
Desktop notifications pop up the moment a call comes in, showing caller name, order history, and previous interactions. Your team is always prepared.
- Instant desktop notifications on incoming calls
- Caller identification and contact matching
- Recent order history at a glance
- Previous call notes and interaction history
Your customers, always in context
Automatically sync contacts from your e-commerce platform. When a customer calls, your team sees their full profile — orders, lifetime value, and recent purchases.
- OpenMage (Magento 1), WooCommerce, and Shopify sync
- Automatic phone number to contact matching
- Order history and lifetime value display
- Scheduled background sync — always up to date
Organize your team, control your data
Manage extensions, create broadcast groups, and control who sees what. RingerIQ adapts to your team structure, not the other way around.
- Extension management with user assignment
- Broadcast groups for team notifications
- Role-based access control
- Per-extension call routing and settings
Find where your team's time actually goes
Break down call minutes by type, extension, and time period to uncover where your team spends the most time. Spot inefficiencies, identify training gaps, and understand which call types consume the most resources.
- Minutes breakdown by call type (sales, support, returns, warranty)
- Per-extension time analysis — see who handles what
- Daily and weekly call volume trends with weekend highlighting
- Adjustable time periods (7, 14, 30, 90 days)
Real-time pulse of your phone lines
See today's call volume, total minutes, sentiment distribution, and activity by extension at a glance. The dashboard updates in real-time as calls come in, so you always know what's happening right now.
- Today's calls, minutes, and average sentiment
- Calls per day trend chart
- Sentiment distribution across all calls
- Call volume by extension and by type